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Our frequently asked questions
database contains over 100 questions
and answers related to concerns and
queries with your Community Hosting
account. The database is constantly
updated and if you would like to see
a Q&A added please e-mail
us.
Server and
Network Questions
- Where
are your servers located?
All of our high-performance
servers are located in Kansas
City, MO, USA.
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- Why
are your servers located in
the USA ?
Our servers are located in
the USA due to the unrivalled
infrastructure and global
connectivity available. Response
times to sites hosted in the
USA are often superior to
those hosted anywhere else
in the world, no matter where
you accessing from. You may
think of the USA as the central
hub of the Internet. In addition
due to the fibre capacity
available in the USA bandwidth
prices are significantly lower
than anywhere else in the
world.
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to top]
- Which
data center are your servers
located at?
Our servers are located in
downtown Kansas City, MO in
the Bryant Building. The Bryant
Building is a state of the
art data center, monitored
24 hours a day, 7 days a week.
The building currently has
connectivity to Qwest, Wiltel,
MCI, AT&T, Cogent, Alltel,
Southwestern Bell, and a number
of other Tier 1 and Tier 2
providers.
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- What
are the specifications of
your servers?
Our servers vary depending
on demand. We can provide
basic servers to high power
quad Xeon monster servers
with multi-gigabytes of RAM
and a terabyte of hard drive
space.
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- Do
you have an IP address I can
test with ping and traceroute?
Yes, can ping and traceroute
to 38.113.32.73
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- How
many sites do you host on
each server?
We do not have a predefined
limit, nor can we give you
an estimate. Resource usage
is continually evaluated on
each server to ensure there
are no bottlenecks in the
serving of your web pages.
You'll find each and everyone
of our servers extremely responsive
as we never overload our servers.
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- Who
monitors your servers?
Our data center monitors our
servers 24 hours a day 7 days
a week, and we are alerted
to any problems within one
minute. We have an arrangement
with the data center to immediately
notify us and begin troubleshooting
any problems.
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to top]
- How
often do you upgrade your
servers? How does this affect
me?
We take a proactive approach
to upgrading our servers and
ensure upgrades are carried
out well before resource capacity
is reached. Occasionally we
will install more memory or
increase the processing power.
You will be notified in advance
of any upgrade work and your
files will not be affected.
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to top]
- What
OS do your servers run? Do
you run Windows or UNIX?
For Linux/Unix our servers
run Linux based CentOS Enteprise
3.3 Server. Linux is a robust,
highly efficient, multi-user,
stable and reliable operating
system. Linux runs the vast
majority of Internet web sites;
we estimate that over 45%
of web sites utilize Linux
servers. It is important to
note that our services are
not platform dependent, and
of course you can upload files
and manage your web site from
any version of Windows.
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- What
web server software do you
run?
We run the Apache web server
software.
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- What
Kernel do you use?
We always have latest custom
compiled for best performance.
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Billing and
Fee Questions
- What
currency are your rates listed
in?
All of our rates are listed
in US dollars. (USD)
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to top]
- What
is the billing schedule?
We bill every 30 days from
the day you sign up or 365
days in case you opt for yearly
billing.
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- Will
my credit card be charged
automatically every billing
cycle?
No, we do not automatically
charge your credit card. You
must log into the billing
system each month/year, after
you receive your emailed invoice,
and submit payment. We do
not keep any credit card information
on file. In fact, we do not
ever see your credit card
information, as it is strictly
processed through PayPal or
BluePay.
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to top]
- How
do I pay my invoice?
Once you log in at https://www.communityhosting.net/billing/user.php
look where it says "Invoice
Stats". You should see a Total
Due [1]. Click on the number
1.
-
That will
take you to a screen that
has your invoice information.
Click on the Invoice Number.
This will
pull up your invoice that
needs to be paid on which
you will have two payment
buttons. One is a pay online
button which is for credit
card payments and the other
is for PayPal payments.
*** IMPORTANT
- To update info****
Before attempting to pay
your invoice, it is extremely
important that you do the
following:
Click on
the "My Info" button at
the top on your screen and
then click "Update". You
MUST update your contact
information and email address.
Please make sure this information
is always current.
If you
do not update your info,
there is a possiblity that
your payment will be cancelled
and your account closed.
You will only need to do
this once unless you contact
information changes in the
future.
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to top]
- What
happens if I don't pay for
my account?
Your account will be suspended
and your web site will not
be accessible. Your account
will then be deleted at the
discretion of the company.
It is your responsibility
to ensure payments are made
on time.
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to top]
- How
do I cancel and request a
refund under the 14 day money-back
guarantee?
Please submit a ticket to
our Helpdesk
requesting a refund.
In the comments box state
the 14 day guarantee.
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to top]
- How
do I cancel after the 14 day
period?
Please submit a ticket to
our Helpdesk
requesting that we cancel
your account.
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to top]
- Is
there a minimum contract or
commitment?
Not at all. You can leave
whenever you wish. Any fees
paid up to the cancellation
date will not be refunded
(partially or in full).
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to top]
- Do
you accept PayPal?
Yes, we accept PayPal and
payment methods listed on
the order form (i.e. credit
card, check, money order)
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to top]
- Do
you accept wire-transfer?
No, we only accept the payment
methods listed on the order
form, unless you are ordering
dedicated services.
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- What
is the billing name that will
appear on my credit card statement?
Your credit card statement
will show Community Hosting
as the merchant.
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to top]
- Who
do I contact to dispute any
charges?
If you have any questions
or concerns about charges
related to your Community
Hosting account please e-mail
billing@communityhosting.net.
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to top]
- Do
you offer any discount for
transferring from a competitor?
Unfortunately our rates are
already extremely competitive
hence we can not offer any
further discounts.
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to top]
- What
happens if I exceed my bandwidth
or disk space quota?
We will contact you in advance
to discuss possible options,
we will never bill you for
extra bandwidth or disk space
without your explicit agreement
first.
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to top]
- I
only need a fraction of your
xyz Plan, can I get a discount?
Unfortunately not. Our plans
are preset, in order to maintain
a high-level of service we
can not offer any discount.
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to top]
- Does
it cost anything to upgrade
my account?
There are no extra charges
for upgrading your account,
just the increase in monthly
billing from the next billing
date and a pro-rata charge
for the difference in price
for the remaining days in
the month.
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- Does
it cost anything to downgrade?
No, you can downgrade at any
time, your lower monthly fee
will come into force the next
time you are billed. Any fees
paid up to the downgrade date
will not be refunded (partially
or in full).
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to top]
- I
need an invoice, can you supply
me with one?
We can supply a PDF format
invoice for $10 and hard-copy
invoice for additional $25
per invoice.
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to top]
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Content Related
Questions
- Will
Community Hosting host adult/erotic
web sites?
Please contact us in regards
to your site. We will accept
some adult content, and all
content must be legal in the
United States. We will not
host any child pornography,
bestiality, or other illegal
content at all.
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to top]
- Can
I upload MP3s for download
by visitors?
You can use your web space
as you please. As long as
you have distributions rights
and own the copyright on the
MP3s then you can upload them.
You can not store or publish
MP3s for which you do not
own the copyright or have
permission to distribute.
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to top]
- Do
you host warez, appz or serialz
websites?
We do not host any warez related
websites, this includes sites
web linking to such material.
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to top]
- Can
I host a Java chat site?
It depends on the software
that is intended to be used
with the site.
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to top]
- Can
I host a vBulletin, phpBB
or InvisionBoard forum?
Yes, we generally have no
problems with any of above
PHP forums.
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- Do
you allow any extreme right-wing
or left-wing content?
Unfortunately due to the increased
risk of denial of service
attacks on such web sites
we can not host any extreme
right-wing or left-wing content,
this includes but not limited
to web sites aimed at provoking
racial tension.
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to top]
- Can
I use Yabb , UBB or Ikonboard?
Perl based forums and bulletin
boards are allowed, but experience
shows that these are a major
resource hog on the servers
due to way they are implemented.
PHP based forums such as Invision
Board and vBulletin are much
more resource friendly. Excessive
Perl usage due to forums will
be handled on a case by case
basis. If you need assistance
in converting your Perl based
bulletin board to a PHP based
one, please contact us.
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Secure Server
and SSL Questions
- What
encryption does the secure
certificate use?
The encryption is 256bit.
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to top]
- Is
it safe to send credit card
details using the secure certificate
access?
Yes, 256bit provides robust
encryption suitable for sensitive
details such as credit card
numbers and bank details.
In addition all our servers
operate on their own exclusive
subnet preventing any snooping
that might occur during transit.
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- Will
my scripts still work when
using the secure certificate
to access them?
Yes, your scripts should function
as normal, the only difference
will be that data is sent
and retrieved securely in
an encrypted state.
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to top]
- How
do I install my own certificate?
- If you already have your
secure certificate, we will
install it for free.
- Or we can provide secure
certificate for $29.95/year
(TurboSSL). You can also use
Thawte or Verisign, however
be advised that you will need
to prove your corporate identity
with these vendors and it
could take several days to
process.
- After the certificate is
installed you can call any
of the pages on your domain
securely like this: https://www.yourdomain.com/somepage.html
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to top]
- Can
you register, install and
setup the certificate for
me?
Yes, we charge $99 per year
for such service, due to the
external certificate costs
this must be paid up front
and no refunds can be issued.
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to top]
- Can
the SSL certificate be backed
up?
It is your responsibility
to ensure the safe keeping
of your private key, certificate
request and issued web server
certificate. These may be
necessary if you decide to
transfer your hosting account
and install the certificate
elsewhere.
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to top]
- Can
I access Plesk and Webmail
securely?
For secure Plesk please use:
https://www.yourdomain.com:8443
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to top]
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Control Panel
Questions
- What
control panel do you issue
to clients?
Every account created comes
with Plesk 7.5 Reloaded. Plesk
is a fully-featured web-based
control panel that allows
you to manage your domain
through a web interface. The
idea is to transfer as much
of the control and responsibility
of managing your web site
to you. You have the ability
to manage all aspects of email,
files, backup, FTP, CGI scripts,
and web site statistics.
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to top]
- Do
you have a demo of the control
panel?
Plesk control panel URL: http://plesk75.demo.sw-soft.com:8443/login.php3
username: demo.sw-soft.com
password: plesk
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- Can
I create, modify and delete
e-mail accounts from the control
panel?
Yes, you can create, modify
and delete mail accounts,
forwards, autoresponders,
filters and mailing lists
in realtime from within the
control panel.
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to top]
- Can
I create add-on and parked
domain from the control panel?
Yes, parking a domain on top
of your primary account and
creating add-on domains can
be done in realtime from within
the control panel.
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to top]
- How
do I access my control panel?
To access your control panel
use:
http://www.yourdomain.com:8443
Or alternatively if you are
waiting for your domain to
transfer use one the following
depending on which server
you are located on:
http://38.113.32.72:8443
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to top]
- Can
I access my control panel
securely?
Yes, all clients can access
Plesk over HTTPS (secure connection)
via: https://ip:8443
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to top]
- Do
you have a Spanish/German
version of the control panel?
Not at the moment, but if
there is a need for it, we
will install alternate languages.
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to top]
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PHP Questions
- What
version of PHP do your servers
use?
We use PHP 4.3.10. We upgrade
to the latest version of PHP
regularly to ensure hassle-free
development and security.
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- What
file extension must php files
have?
PHP files must have the .php
extension in order to be recognized
as PHP files by the server.
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- Can
I run PHP scripts in CGI mode?
Yes, in addition to the default
mod_php processing unit we
also have the php executable
installed on all our servers.
If you wish to run PHP as
CGI, start you script with
following:
!#/usr/bin/php
<?
//code in here
?>
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to top]
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Technical Support
and Customer Care Questions
- Is
technical support free?
Technical support is available
free to all clients. If you
are having a problem with
your account we will troubleshoot
it for you and if necessary
correct the problem. This
does not include help with
development, fixing script
errors or aiding in your website
creation in anyway.
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- Do
you offer 24hr 7day a week
support?
Our support e-mail address
is checked every few hours,
every day of week, throughout
the year. We aim to respond
to all clients within 6hrs,
however as many clients have
found we often respond within
the hour, sometimes within
minutes.
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to top]
- What
happens in an emergency?
In the event of an emergency
you can rest assure that we
already working on a resolution
to the problem. Our servers
are continually monitored
by the data-center. Data-center
technicians are on hand 24hrs
a day for hands-on that may
required on any of our servers.
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to top]
- How
do I contact support?
The best way to contact support
is to raise a ticket by visiting
our helpdesk.
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Mailing List
Questions
- Do
you support mailing lists?
Yes, you can run as many mailing
list on your account as you
wish, up to the limit specified
on your plan. We recommend
using Mailman which is installed
on all our servers and ready
for use. Under 'Mail Manager'
in Plesk select 'Mailing Lists'
and 'Add List', once created
you can then manage the list
via the Mailman web interface.
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to top]
- What
is Mailman?
Mailman is software to help
manage email discussion lists,
much like Majordomo and Smartmail.
Unlike most similar products,
Mailman gives each mailing
list a web page, and allows
users to subscribe, unsubscribe,
etc. over the web. Even the
list manager can administer
his or her list entirely from
the web. Mailman also integrates
most things people want to
do with mailing lists, including
archiving, mail-to-news gateways,
integrated bounce handling,
spam prevention, email-based
admin commands, direct SMTP
delivery (with fast bulk mailing),
support for virtual domains,
and more.
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to top]
-
- Do
you have Majordomo?
No, instead we use Mailman
which works very similar to
Majordomo and comes with many
extra features.
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to top]
- Can
I install my own mailing list
software?
Yes, you can write your own
or use already available scripts,
see http://www.hotscripts.com/
for a complete list of mailing
list scripts available for
use.
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to top]
- Can
I send spam or unsolicited
e-mail?
No, absolutely not, sending
of spam or unsolicited mass
e-mailing will result in immediate
suspension and quite possibly
the termination of your account.
This includes mailing lists
which falsely advertise themselves
as opt-in lists. We do not
and absolutely will not tolerate
Spammers. Be warned!
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to top]
- Are
there any restrictions on
the number of subscribers
on a mailing list?
We allow a maximum of 21,000
messages (total) per month.
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Perl Questions
- Which
version of Perl is available?
All of our servers have Perl
5.8 installed.
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to top]
- What
is path of Perl?
The path for Perl on all servers
is:
/usr/bin/perl
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to top]
- Can
you install the following
.... perl modules?
Installation of additional
Perl modules is available
on request, usually we can
accomodate these requests,
and there is no extra charge.
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to top]
- Do
you have any pre-installed
scripts?
There are several scripts
which can be installed on
your website automatically
via the Plesk Application
Pack. You can also download
and install thousands of additional
Perl and PHP scripts from
http://www.hotscripts.com/.
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to top]
- Do
you have ImageMagick installed?
Yes, we have the ImageMagick
module installed.
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Domain Transfer
and Registration
- Can
I transfer my domain to Community
Hosting?
If you are transferring a
domain to Community Hosting
then you need to update the
nameserver records on the
domain to the nameservers
mentioned in your activation
email. Nameservers are required
to point your domain to the
correct location, failure
to update the nameserver records
will result in your domain
pointing elsewhere. To update
your nameserver records contact
your domain registrar or the
company responsible for purchasing
your domain. To check if the
nameservers records on your
domain have been successfully
changed please use http://www.enom.com/
or http://www.godaddy.com/
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to top]
- What
nameservers should I use?
Nameservers/DNS are always
mentioned in our account activation
email, you should refer that.
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to top]
- Where
can I register a domain?
In association with eNom,
we provide domain registration
services from $9.18 per year.
If you wish you can use another
domain registration service
and just update the nameservers
associated with the domain
to our servers.
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to top]
- Can
you register and setup my
domain for me?
Yes, if you would like us
to take the hassle of registering
your domain for you, we charge
$9.18 per year for
most common domains. This
is inclusive of all registrar
costs and involves no configuration
on your part. We recommend
this option for novices. All
domain registrations are subject
to availability. This option
is available when you begin
the order process at eNom.
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to top]
- Do
you support International
domain names?
Yes we fully support international
domain names, however it is
your responsibility to register
them or if transferring to
modify the nameservers to
the one mentioned in our account
activation email. Refer to
your domain registrar for
further instructions.
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Parked Domain
Questions
- What
are parked domains?
They point to the root directory
of an existing web site you
have with us. They allow you
to point additional domain
names to your already existing
domain. For example domain.com,
domain.net and domain.org.
can all point to the same
place, preventing others from
capitalizing on your unique
domain name. They DO NOT
point to sub-directories of
existing accounts. We
also do not allow any software
or technique that is designed
to bypass this policy. Using
an index.cgi to read the request
headers and redirect to a
subdirectory or having an
outside host point a domain
name to a subdirectory is
likewise, prohibited.
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- Do
I have to register parked
domains as well?
Just adding a parked domain
via Plesk is not enough, you
need to ensure the domain
is registered and points to
the nameservers. Use same
nameserver/dns that you have
used for your main account/domain..
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to top]
- How
many domains can I park on
my account?
Please refer to our hosting
page matrix for current quotas.
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to top]
- Can
I use .htaccess redirecting
or a redirector script to
enable parked domains to run
as seperate websites?
This is not recommended, however
you may use it at your own
risk as we will not provide
any technical support for
this.
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to top]
- What
nameservers do I use?
Nameservers/DNS are always
mentioned in our account activation
email, you should refer that.
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to top]
- How
do I add a parked domain to
my account?
Log into your control panel
and select 'Park Domains'
and then enter the domain
name (without the www.) and
then click Add. Our servers
will now be ready to accept
the domain name, you just
need to register the domain
name and/or change the nameservers
to our servers.
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to top]
- Do
parked domains have e-mail
capabilities?
By default all mail sent to
parked-domain.com is routed
to your main e-mail account
on your primarydomain.com.
However from within your control
panel you can modify this
by changing the 'default address',
you can also add POP accounts
and forwarders based on your
parked domain.
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to top]
- Can
I park international domains
on my account?
Yes, you can park any valid
domain name on your account.
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to top]
- I
parked a domain on my account
yesterday and successfully
changed the nameservers, yet
it still isnt showing up in
my web browser?
Once the nameservers have
been successfully changed
it could take up to 72hrs
for the domain changes to
successfully propagate and
the domain to resolve to your
webspace at Community Hosting.
Please be patient. There is
nothing we can do to speed
up the process.
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to top]
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Add-on Domain
Questions
- What
are add-on domains?
Add-on domains point to the
sub-directories of an existing
web site you have with us.
They allow you to run multiple
domains with different content
under one account.
http://www.firstdomain.com
(/httpdocs/)
http://www.subdomain1.com
(/subdomains/httpdocs/<subdomainname2>/)
http://www.subdomain2.com
(/subdomains/httpdocs/<subdomainname3>/)
[Back
to top]
- Do
I have to register add-on
domains as well?
Just adding an add-on domain
via Plesk is not enough, you
need to ensure the domain
is registered and points to
the nameservers. Use same
nameserver/dns that you have
used for your main account/domain..
[Back
to top]
- How
many add-on domains can I
have on my account?
Please refer to our hosting
page matrix for current quotas.
[Back
to top]
- What
nameservers do I use?
Nameservers/DNS are always
mentioned in our account activation
email, You should refer that.
[Back
to top]
- How
do I add a parked domain to
my account?
Log into your control panel
and select 'Addon Domains'.
1) Enter the add-on domain
name in the 'New Addon Domain'
box. (do not include the www.
prefix)
2) Choose a directory name,
this will also be used as
the username for FTP access
create for the account.
3) Choose a password, this
will be used to protect FTP
access to the account.
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to top]
- Do
add-on domains have e-mail
capabilities?
By default all mail sent to
addon-domain.com is routed
to your main e-mail account
on your primarydomain.com.
However from within your control
panel you can modify this
by changing the 'default address',
you can also add POP accounts
and forwarders based on your
add-on domain.
[Back
to top]
- Can
I add-on international domains
to my account?
Yes, we support any valid
international domain name.
[Back
to top]
- I
created an add-on domain on
my account yesterday and successfully
changed the nameservers, yet
it still isnt showing up in
my web browser?
Once the nameservers have
been successfully changed
it could take up to 72hrs
for the domain changes to
successfully propagate and
the domain to resolve to your
webspace at Community Hosting.
Please be patient. There is
nothing we can do to speed
up the process.
[Back
to top]
- How
do I access add-on domains?
Add-on domains can be accessed
via three ways:
1) http://www.<addondomain>.com
2) http://www.<primarydomain>.com/<username>
3) http://<username>.<primarydomain>.com
<addondomain> - add-on
domain name you created.
<username> - refers
to the directory/username
you created for the add-on
domain. <primarydomain>
- refers to your main domain
name on which you setup the
add-on domain.
Option 1 may not be accessible
until the domain name has
been successfully transferred
and the nameserver changes
propagated across the Internet,
this could take up to 72hrs.
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to top]
- How
do I FTP files to an add-on
domain?
There are two ways you can
use FTP to upload your files
to the add-on domain:
1) FTP to your primary account
and then navigate to the httpdocs
directory and then to the
directory/username you created
for the add-on domain. Upload
your files.
2) FTP to your primary domain
with the user: username@primarydomain.com
where username is username/directory
for the add-on domain and
then the password is the password
you created for the add-on
domain. This FTP account permits
access to the add-on domain
directory only.
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- Do
the add-on domains come with
their own Plesk logon?
No, only one Plesk logon per
account is created.
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to top]
- Can
I resell my add-on domains?
No, this is strictly not allowed.
To resell accounts please
review our reseller hosting
options.
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to top]
|
CGI Questions
- Where
must .cgi files be placed?
CGI files can be created in
any directory. The cgi-bin
folder is just like any other
folder and is only created
by default because of tradition.
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- How
do I upload cgi files?
Upload CGI files via FTP.
However ensure the transfer
mode is ASCII to avoid problems.
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to top]
- What
do I have to chmod CGI files
to?
Since CGI runs under your
username, CGI files must be
chmod to 700.
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to top]
- My
script returns internal server
error?
This usually occurs when permissions
are loosely set. Try giving
755 and/or 777 permission
to your scripts.
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to top]
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• 75 MB Space
• 2 GB B/w Month
• Webmail
• MySQL/ASP/PHP |
| Full Plesk Control Panel, Application Vault, and more! |
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• 1000 MB Space
• 10 GB B/w Month
• Unlimited Domains
• Unlimited Tools |
| Full Plesk Control panel for you & your clients. |
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• 1 GB RAM
• 120 GB Drive
• CentOS or Gentoo
• 1.2 TB B/w Month |
| Customization available for any dedicated machine! |
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